Community Information and Updates

Whether you’re new to the community or have lived here for years, this is your place to find practical information, helpful contacts, and the tools you need to navigate daily life in our neighborhood!

 

Waste collection services are provided by Waste Management. Trash is collected every Monday. Recycling and yard waste are collected every other Monday. Waste Management observes the following holidays: New Year's Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving, and Christmas Day. When one of these holidays falls on a Monday, collection will be delayed until the following day. Lose track of the schedule? Just check the calendar of events on the navigation page if you are unsure!

 

The city's contract provides for one large rolling trash bin (green lid) and one large rolling recycle bin (yellow lid). Residents can use personal bins/cans or paper bags for yard waste. Residents can contract individually with Waste Management for additional waste or recycle bins for an additional cost. 

 

Please note: mattresses and box springs must be enclosed in plastic (bags are available the home improvement stores). 

 

Waste Management's website has many customer service options. You can check service delays! You can schedule bulk pickup!

Customer service can also be reached at 502-966- 0117 or 800-866-4460 or via email at midsouthcs@wm.com. 

 

If asked, the city's customer ID is 6-07505-52001. Please mention you are a resident of Norbourne Estates. 

 

Norbourne is located in Louisville Metro Police Department's Fifth Division. For emergencies, please call 911. For non-emergencies, please call 502-574-LMPD (5673).

 

If you need to report a downed tree in Norbourne's park, please Contact your city officials. For any tree that is blocking the street plese call 911 immediately and then report to the Mayor. 

 

The various ways you can report power outages and gas leaks to LG&E can be found at their Online Service Center, including online, by phone, or text or LG&E's mobile app. The outage map can be found at this location as well. 

 

Power outages can be reported by phone to 502-589-1444 or 800-331-7370 or you can text OUTAGE to 4LGEKU (454-358). 

 

In the event of a gas outage or leak: Leave the area immediately and get to a safe area where you cannot smell a natural gas odor. First, call 911. The contact LG&E at 502-589-1444 or 800-331-7379 and press 1-1-1.

     

If you notice a street light outage, please report it to LG&E at 502-589-1444 or through their online at Online Service Center!

 

If you notice standing water or stormwater problems in your area, please report to MSD at 502-587-0603, by email at  CustomerRelations@LouisvilleMSD.org, or through their Online Service Center. 

 

Please join us on Facebook! The City of Norbourne Estates Facebook page is administered by city officials and is a place where important city information is posted. Additionally, Norbourne residents administer the Norbourne Estates Neighborhood Facebook page, which contains a broader variety of city and resident-related posts!

 

Meetings are held at St. Matthews City Hall on the second Tuesday of every month, at 6:00 PM. Check the calendar of events in the navigation bar if you are unsure.

 

The City issues property tax bills annually. If you have any questions or need assistance, please contact the City Clerk:

Jerry Brown, City Clerk
City of Norbourne Estates
P.O. Box 7825
Louisville, KY  40257-0825
norbourneclerk@gmail.com
(502) 939-9299